Our Terms

1. THESE TERMS

1.1. These are the terms and conditions on which we supply services to you via the DeliveryApp mobile application (App) and our website deliveryapp.com (Website) (Terms), (together the Platform). Please read these terms carefully before you start to use the Platform or register with us.

1.2. The following terms also apply to your use of the Platform: the App and Website Terms of Use, our Fair Use Policy, Privacy Policy, Cookies Policy, Complaints and Claims Procedure, and Cancellation Policy.

1.3. We may amend these Terms from time to time. For a list of changes and when they were made, please contact us by email at dropeatdiva@gmail.com.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1. Who we are. We are Deliver E Hub Limited, T/A DeliveryApp (DeliveryApp/we/us/our), a company registered in England and Wales. Our company registration number is 10547511 and our registered office is at Bonded Warehouse, 18 Lower Byrom Street, Manchester, M3 4AP. Our registered VAT number is 260955490.

2.2. What we do. We provide an online Platform to connect customers with suppliers of courier, delivery, and/or vehicle and driver hire services (Platform Services). The courier, delivery, or vehicle and driver hire services available on our Platform are as described on our Platform (Driver Services). You can submit requests for Driver Services via the Platform (Job Requests) by registering for an account with us or as a guest. We are not a provider of any delivery or courier services, and at no time will a contract come into existence between you and us for the provision of Driver Services. Any contract you enter into with a Driver will be solely between you and the Driver.

2.3. How to contact us. You can contact us by email at dropeatdiva@gmail.com.

2.4. How we may contact you. If we have to contact you, we will do so using the contact details provided when you registered/made a guest request for Driver Services with us.

3. REGISTERING AND REQUESTING DRIVER SERVICES

3.1. Upon registration, you can add team members within your account and grant certain access and permissions. These Terms and all other DeliveryApp terms apply to all users of the Platform.

3.2. To submit a Job Request on the Platform, you can either:

• Register for an account and place Job Requests on the Platform.
• Place Job Requests on the Platform and checkout as a guest.

3.3. You must be over 18 years old to register for an account with us.

3.4. When submitting a Job Request, you will need to provide details including:

• Collection/delivery details (name, contact, email, company name optional).
• Date, time, and location(s) for Driver Services.
• Number of people required and if driver assistance is needed.
• Delivery instructions and package details.
• Vehicle requirements and any additional services.
• Any restrictions that may impact the service.
• Billing details.

3.5. Ensure that all addresses are correctly entered to avoid cancellation or extra charges.

3.6. If additional driver assistance is required but not mentioned initially, the Driver may cancel the service, and cancellation charges will apply.

3.7. A complimentary 30-minute waiting period is included. Additional waiting time fees apply beyond 30 minutes, and cancellations may occur after 60 minutes.

3.8. Ensure delivery locations have opening/closing times specified and someone available for handover.

3.9. Changes to Job Requests after acceptance may lead to additional charges or cancellation.

3.10. You are responsible for providing accurate information for Job Requests.

3.11. We will try to ensure Drivers comply with any specific requests, but we are not responsible for any failure by the Driver to meet them.

3.12. Incorrect job details leading to failed deliveries may result in full charges.

3.13. You will be liable for additional charges caused by incorrect information.

3.14. You agree not to use Driver Services for transporting prohibited items unless prior written approval is obtained.

3.15. Business customers must not directly approach Drivers for services outside the Platform without prior written consent. Breach of this may result in termination of services.

3.16. We reserve the right to charge customers for providing inaccurate or insufficient job request details.